Switching hearing aids on/off
In Widex hearing aids, the battery door is also the on/ off switch.
It should open and close smoothly and easily.
Consult your instruction book or notes in this Using and caring for your hearing aids section for guidance.
Inserting batteries / using the battery door
Make sure you are opening the door in the correct way (in particular, note that ITE aids have a slide/ lock mechanism).
Consult your instruction book or notes in this Using and caring for your hearing aids section for guidance.
Never force the battery door.
Battery questions
Widex hearing aids ensure world class battery life.
Activation times:
Hearing aid batteries are Zinc/Air type. This means that they need access to air to work.
Once you have removed the tab from a new battery, it may take a couple of minutes before the batteries get up to full power and for your aids to start working again.
Do not assume your new battery is dead inside this period!
Battery life:
Once you have removed the tab from a battery, it will slowly discharge.
It is therefore perfectly normal for hearing aid batteries to run out of power after an extended period, even if the battery is not in the aid.
A battery tester can help tell you how much power your batteries still have left.
Reduced sound quality
Reduced sound quality is usually due to simple wax build up or dirt in the microphone holes.
Other reasons could include:
- Putting the hearing aid in the wrong ear
- Sound leakage from poor hearing aid or earmould fit due to changes in your ear physiology or inserting the hearing aid incorrectly
- A dying battery
- Split or cracked tubes between earmould and hearing aid
- A damaged
- Changes in your hearing loss
Consult your instruction book or notes in this Using and caring for your hearing aids section for guidance how to address the issues above.
If you cannot solve the problem, you should consult your hearing aid dispenser.
Whistling
Widex hearing aids should not whistle or feedback during normal use.
Reasons for feedback could include:
- Sound leakage from poor hearing aid or earmould fit due to changes in your ear physiology or inserting the hearing aid incorrectly
- Split or cracked tubes between earmould and hearing aid
Consult your instruction book or notes in this Using and caring for your hearing aids section for guidance how to address the issues above.
If you cannot solve the problem, you should consult your hearing aid dispenser.
No sound
Widex hearing aids have a feature that puts them in stand by for a few seconds after you turn them on. This prevents painful whistling and feedback during insertion.
However, if you cannot hear any sound a minute after you have turned your aids on, the reasons may include:
- Wax build up or dirt in the microphone holes.
- A dying battery
- Changes in your hearing loss
- A new battery has not activated yet
Consult your instruction book or notes in this Using and caring for your hearing aids section for guidance how to address the issues above.
If you cannot solve the problem, you should consult your hearing aid dispenser.
Uncomfortable
Widex have a reputation for making hearing aids that are highly comfortable in the ear, with excellent sound comfort.
Uncomfortable hearing aids may be due to:
- Poor hearing aid or earmould fit due to changes in your ear physiology or inserting the hearing aid incorrectly
- Putting the hearing aid in the wrong ear
Sound may be distorted and uncomfortable due to:
- Putting the hearing aid in the wrong ear
- Sound leakage from poor hearing aid or earmould fit due to changes in your ear physiology or inserting the hearing aid incorrectly
- A dying battery
- Split or cracked tubes between earmould and hearing aid
- A damaged earwire (Passion model)
- Changes in your hearing loss
Consult your instruction book or notes in this Using and caring for your hearing aids section for guidance how to address the issues above.
If you cannot solve the problem, you should consult your hearing aid dispenser.