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Tel: 020 8772 2700

Privacy Policy

PC Werth is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@pcwerth.co.uk

Who are we?

We are PC Werth, the longest established and largest supplier of audiology products to the UK’s hearing healthcare professionals. PC Werth is a trading name of IntriCon UK Limited, a company registered in England & Wales with company number  9845997. Registered office: Intricon UK Limited, Richardson House, 92-94 Church Road, Boundary Business Court, Mitcham, CR4 3TD.

What we collect

We collect the following information:

  1. Name
  2. Phone number(s)
  3. Email address
  4. Home and delivery address
  5. Details of your credit card (only if you are paying by credit card)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Process your orders
  2. Manage your account
  3. Administer this website
  4. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site
  5. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail or email with offers

Why we collect this information

  1. We use the information that we collect about you to process orders and to provide a greater, more personalised experience, including shopping experience. When you register, we need to know your name, phone number/s, e-mail address, home and delivery address as this information is used every time you order
  2. We also require a telephone number as we need this in case there is a query with your order. Please note: we give your number and e-mail address to our courier to enable them to efficiently deliver your order. Any such information is subsequently discarded
  3. Non-registered visitors to the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile

Security

PC Werth is committed to providing the safest and most secure shopping experience available online. We use industry leading secure server technology in conjunction with Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday. In summary, your payment details and personal details are safe when you order with PC Werth.

How we use cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer's hard drive. We may use these to do a number of things; for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide mechanisms for online shopping and to enable traffic monitoring. We also use cookies to save your password so that you don't have to re-enter it every time you visit our site.

Third party information

We will never sell/ give your data to a third party unless required to do so for legal reasons.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your PC Werth account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Marketing choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you.  

We operate an opt in mail system. This gives you the choice of whether or not you wish to receive marketing information. Replying to the 'unsubscribe' link in promotional mail will also ensure that your name is removed from our mailing list.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to the privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 18th May 2018.

Contact

  • e: sales@pcwerth.co.uk
  • t: 020 8772 2700
  • f: 020 8772 2701
  • IntriCon UK Ltd
  • trading as PC Werth
  • Richardson House
  • Boundary Business Court
  • Church Road
  • London CR4 3TD
  • Registered England No.09845997
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